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Terms & Conditions

Delivery Information
We use Australia Post for most of our shipping needs.  Estimated delivery between 3- 7 working days
Damaged items in transit
With any damaged article you must notify us on the day of receiving the order via email info@highteapartyspecialists.com.au. We will not except any claims after the delivery date.
Proof of Damage
 To receive a refund or replacement on damaged items in transit you must visit an Australia Post office with the damaged article, the wrappings in which the article was carried and delivered together with sufficient evidence.
A refund or replacement can take up to 10 working days to process
 
Hire Terms & Conditions

Quotes
All quotes are valid for 14 days

Deposit
 A 50% deposit, transferred electronically is required to confirm your booking and reserve the stock for your date.
 
Balance Payment
Balance Payment is due 10 days prior to your date of hire.
For High Tea catering final numbers are to be confirmed and the balance payment is to be made in full no later than 10 days prior to the date of your function.


Cancellation
30 days or more written notice: full deposit refunded.
20 - 30 days written notice: 50% of deposit refunded..
Less than 20 days notice: No refund available.

Payment Methods
We accept credit cards (mastcard & visa), EFT and Cash
 
Credit card to secure hiring & booking
 Credit card details are required to secure hiring & bookings even if paying by eft or cash.  You must authorise us to charge to your nominated credit card for the amount of any cancellations, outstanding balance or any damaged items. 

Hire Delivery & Collection
Free Pick Up & Return –  Petersham(by appointment only)
$50 delivery & $50 pick up (within 10km radius of Petersham)
Custom Quote required for deliveries outside 10Km radius of Petersham
** If you require delivery or collection- (please note set up & collection is between the hours of 9am – 5pm for after hours a $35 setup or collection fee will occur.):You are required to provide a parking space to our delivery team for delivery and collection. If you are unable to provide parking and street parking is not available, our delivery team will use a pay station in which case you are required to cover the parking fees. Parking fees are payable directly to our delivery team or charged to your nominated credit card.
 
Cleaning
The hire pieces are very fragile and valuable, so Please ensure that all items are cleaned by hand with warm soapy water prior to their return. Vintage pieces are very fragile so strictly no dishwashers! If you fail to clean all items, a cleaning fee of 35% of your booking fee will be charged to your credit card.If you are unable to hand wash the pieces we are happy to do this for you, which is charged at 35% of the booking fee.

Bond
All bookings require a valid credit card as security A $200 bond is payable for orders of $100 and over. For orders less than $100, a $100 bond is payable (bond monies is returned, once all hire items have been returned and accounted for).Hire items must be returned in the same manner and condition as they were provided. Chipped glassware or crockery will be charged as broken. If the replacement amount exceeds the security deposit, the hirer is liable to pay the additional charges.

Damaged items
If damage, loss or breakage occurs, the value of the items is charged as follows:
If an item is not listed below it is generally charged at 10 times the hire price

REPLACEMENT SCHEDULE

Royal Albert
Tea Cup & saucer, sugar bowl, milk jug, side plate: $50 per piece
Teapot, cake stand, sandwich tray: $100 per piece
Liberty , Dragonfly, Kensington, love heart French country
teacup & saucer, sugar bow, milk jug, side plate: $15 per piece
Cake stand,teapots, sandwich tray $35 per piece
Champagne Glass: $5 per piece
Dessert Knife, Dessert Fork, Dessert Spoon, Cake Tongs: $20 per piece
 
LIABILITY
All goods hired and are the responsibility of the hirer from the time of delivery/collection until they are returned to High tea Party specialists. Any losses, damage or breakages will be charged to the hirer.  The Hirer shall protect the equipment during
the time of delivery, use, storage or waiting period before pick-up.
Any person signing the documents for and on behalf of the Hirer hereby covenants with the Owner that he/she has the authority of the Hirer to make this agreement on the Hirer’s behalf and is empowered by the Hirer to bind the Hirer to this agreement.